What payment methods do you accept?
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We accept bank transfers, credit/debit cards, and mobile money payments. For monthly subscriptions, we recommend setting up automatic payments for your convenience.
Can I upgrade or downgrade my plan?
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Absolutely! You can upgrade or downgrade your plan at any time. For SEO services, changes will take effect in the next billing cycle. For web development upgrades, we'll provide a quote for the additional features.
How long does it take to build a website?
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Typically, a Starter Website takes 1-2 weeks, a Professional Website takes 2-3 weeks, and an Enterprise Website takes 4-6 weeks. Timeline depends on content readiness and revision rounds.
What happens after my support period ends?
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After your included support period ends, you can either purchase extended support packages or handle maintenance yourself. We also offer monthly maintenance plans starting from P300/month.
Do you offer refunds?
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For web development, we offer a full refund if we haven't started work on your project. Once development begins, refunds are calculated based on work completed. SEO services can be cancelled anytime with no refund for the current month.
Can I cancel my SEO subscription?
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Yes, you can cancel your SEO subscription at any time. We recommend giving us 30 days notice so we can complete any ongoing optimization work. No cancellation fees apply.
Do bundle packages have any limitations?
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Bundle packages must be purchased together at the start. The web development portion is completed first, followed by the SEO services. Bundle discounts cannot be applied to existing services or separate purchases.
Will I own my website after it's built?
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Yes! Once the project is completed and payment is received, you own all rights to your website, including the design, code, and content. We can also provide you with all source files.
